Customer Support

Contact Information

For any inquiries or support requests, please feel free to reach out to us using the following contact details:

Please verify that you are a human to see our contact info:

Support FAQs

What is your refund policy?

We offer a 90-day money-back guarantee for any products or services rendered. If you are not satisfied with our products or work, please contact our support team for further assistance. For detailed information on our return policy and refund procedures, refer to the Returns & Refunds Policy.

How do I start a Service, Upgrade or Repair job?

Send us an email and include all the important info:

  • First and Last name
  • Your phone number
  • A billing & shipping address
  • The Model number(s) and Serial Number(s) of the gear to be diagnosed or repaired.
  • Any other details that might be important for our technician to know.

We will reply promptly, and you will be guided through the rest of the intake process.

How long does the repair process usually take?

The repair process duration can vary depending on the nature and complexity of the issue. Typically, it takes around 14-30 business days to complete a repair, but we strive to provide accurate timelines for each individual case.

I live in XYZ, How do I get my gear to you for repairs?

We service machines for clients globally. There are several ways that gear arrives at our facility.

UPS shipment:

UPS serves as our reliable global shipping and freight partner, serving as the primary method for transporting items from out-of-town to our facility for service, upgrades, or repairs. We offer the convenience of round-trip UPS Air or Ground shipping, along with a provided label that you can easily print and affix to your packaged equipment. Once your shipment is prepared, UPS will handle the rest of the logistics. If you wish to ship your equipment to us using UPS, please follow the steps outlined above to initiate a repair ticket. We will promptly respond to you with additional instructions for arranging your UPS shipment.


For those located in the Portland, Oregon metro area, our facility is conveniently situated just a brief 30-minute drive from the City Center. We gladly welcome drop-off and pick-up of equipment during our regular business hours, which run on weekdays from 10:00 to 20:00 Pacific Standard Time. If you prefer to personally deliver your gear to us, please adhere to the previously mentioned procedure to initiate a repair ticket. We will promptly get in touch with you to provide specific details and instructions for scheduling a drop-off appointment.